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Let’s Take Care Of It Together

Things don’t always go as planned. FirstKey Homes is here to help whenever you have an issue with your home, or need to repair an item that you may be responsible for. Our Maintenance Call Center Team is available 24/7 to help walk you through simple repairs, and quick fixes. If you’re unsure if you’re responsible for a particular item, please reference your lease or read below.

You’re covered

FirstKey Homes is here to help whenever there’s an issue with your home. Our maintenance experts are on call to dispatch emergency assistance, submit service requests or walk you through simple repairs and quick fixes. We’ll take care of it together.

Emergencies

If you are experiencing any of the following, call our maintenance call center immediately. We have a 24-hour emergency maintenance response team on stand-by to assist.

Plumbing

  • Burst or leaking pipe(s) of any water supply valve or line, spigot, or showerhead causing flooding to the premises.
  • Burst or leaking pipe(s) of hot water tank system causing flooding or loss of hot water for more than 12 hours at the premises.
  • Burst or leaking pipe(s) and or non-functioning of water softener tank system causing flood or creating non-potable water issues to the premises.
  • Burst or leaking pipe(s) and or non-functioning main water well system causing flood or non-potable water issues to the premises.
  • Burst or leaking pipe(s) or clog of any part of the main drain system causing an overflow of sewage to flood into the premises.
  • Demote Clogged toilets
  • Clogged Toilet: This is considered an emergency If home has only one toilet and you were unable to remove clog.

HVAC

  • The heating system is not functioning causing the temperature to drop to 55 degrees or below inside the home when it is cold outside.
  • The cooling system is not functioning causing the temperature to rise to 90 degrees or above inside the home when it is hot outside.

 

Electrical

  • Complete power failure within the home causing blackout.

Securing Property

  • Security damage caused to external doors, locks, and windows that render the property insecure.

Gas

  • Any reported Internal or external gas leaks on the property as the result of smell or damaged gas appliances or leaking gas pipe lines.

Appliances

  • The refrigerator is not cooling or freezing
  • The stove, oven or cooktop is not working.

Structural

  • Serious storm or fire damage causes damage to the structure or roof leak.
  • Tree fell on home.
  • Deck damage causing swaying or potential collapse.
  • Visible sub-floor damage that could cause a flooring collapse.
  • Discoloration reported greater than 10 square feet.

Our Responsibilities

  • Structural soundness of the premises
  • Pool
  • Roof repairs
  • Foundation
  • HVAC
  • Electrical
  • Plumbing
  • Water Heater
  • Appliances
  • Refrigerator
  • Stove
  • Dishwasher
  • Disposal?
  • Microwave?

Your Responsibilities

You will be responsible for the general upkeep of the property, while minimizing dangerous conditions at the home.

Pest Control

  • Schedule routine pest control visits to minimize pest issues

Landscaping

  • Cut and maintain grass
  • Replace sprinkler heads and above ground irrigation

Preventative Maintenance

  • Supply and change heating/air filters once a month
  • Supply and replace all light bulbs
  • Supply and replace batteries for smoke and carbon monoxide alarms (How often?)

 

Plumbing

  • Repair/Unclog drains and toilets (except when caused by roots or breakdown not caused by resident)

Winterization

  • Maintain minimum levels of heat to prevent freezing of water pipes and outdoor spigots
  • Wrapping of outside water main in winter
  • Removal of snow/ice
  • When outside temperatures drop below 32 degrees Fahrenheit, turn heat to “on” position with a minimum of 60 degrees Fahrenheit.

Miscellaneous

  • Key replacement
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