We’re Happy You’re Here
As a FirstKey Homes resident, value, convenience and support are yours. From multiple ways to pay rent or submit a service request to our 24/7 Maintenance Call Center, we make renting easy and give you more than just a place to live. When it comes to maintenance and repairs, we take care of the big stuff and follow up and follow through so you can love where you live, with comfort and peace of mind. And our Resident Services Team is just a call away, from move-in day and beyond, to answer any questions and provide the information you need.
We’re glad you’re here!
Let’s Take Care of It Together
FirstKey Homes partners with you to take care of your home—We handle the big stuff, you help with the minor things—and help you love where you live. FirstKey Homes is responsible for major repairs and maintenance, giving you the peace of mind that you won’t have to, for example, pay to replace the refrigerator if it breaks. There are, however, some smaller things we ask our residents to take care of in order to keep the home in good condition.
So keep in mind that many small issues around your home, as well as damage caused by neglect or misuse, may be your responsibility. (Note that if a technician is dispatched to address an issue found to be a resident responsibility, it may result in a charge-back to your account of a $75 trip charge plus $60 per additional hour.)
We will respond to service requests within 24 hours. Response time to your home is determined by the specific issue reported and may vary depending on unforeseen natural events. We take care of routine service requests from 9 a.m. to 6 p.m; someone over the age of 18 must be home for work to be completed.
And although we love them, please remember to keep your pets away from service areas.