Let’s Take Care of It Together

FirstKey Homes partners with you to take care of your home – We handle the big stuff, you help with some minor things – and help you love where you live.

In general, FirstKey Homes is responsible for major repairs and maintenance, giving you one of the biggest benefits of renting: the peace of mind that you won't have to, for example, pay to replace the refrigerator if it breaks down.

First Things First

Emergency or
Urgent Concerns

Please do not submit EMERGENCY or URGENT requests online through FirstKey Maintenance System (FMS), as it may result in a delayed response.

Our Goal: 24 Hours

Our goal is to respond to service requests within 24 hours (though holidays and weekends may affect response times). Please note that someone over the age of 18 must be home for work to be completed.


And, although we love them, please remember to keep your pets away from service areas.

FirstKey Homes Responsibilities

We’re committed to taking care of major service and maintenance issues
outside of the items listed as resident responsibilities.

Resident Responsibilities

There are some smaller things we ask our residents to take care of in order to keep the home in good condition. Residents are responsible for the general upkeep of the property and for minimizing dangerous conditions at the home, including the following: