Let’s Take Care of It Together

FirstKey Homes partners with you to take care of your home – We handle the big stuff, you help with some minor things – and help you love where you live.

In general, FirstKey Homes is responsible for major repairs and maintenance, giving you one of the biggest benefits of renting: the peace of mind that you won’t have to, for example, pay to replace the refrigerator if it breaks down.

First Things First

Emergency or
Urgent Concerns

For any emergency or urgent maintenance concerns (see the FirstKey Homes Responsibilities section below), please call our 24/7 Maintenance Call Center at 844.395.3959. Please do not submit EMERGENCY or URGENT requests through the online Resident Portal or mobile app, as it may result in a delayed response.


For non-emergency/urgent requests, you can use the online Resident Portal, FirstKey Homes mobile app, or call 844.395.3959.

Our Goal: 24 hours

Our goal is to respond to service requests within 24 hours (though holidays and weekends may affect response times). Please note that someone over the age of 18 must be home for work to be completed.*

* For FlexSchedule Maintenance, this does not apply.


And, although we love them, please remember to keep your pets away from service areas.

FirstKey Homes Responsibilities

We’re committed to taking care of major service and maintenance issues
outside of the items listed as resident responsibilities.

Standard maintenance concerns that FirstKey Homes handles include the following.Read More

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Heating & Cooling (HVAC) keyboard_arrow_right

Electrical keyboard_arrow_right

Landscaping keyboard_arrow_right

Pest Control keyboard_arrow_right

Pool keyboard_arrow_right

Roof and Gutters keyboard_arrow_right

Securing Property keyboard_arrow_right

Gas keyboard_arrow_right

Appliances keyboard_arrow_right

Structural keyboard_arrow_right

Resident Responsibilities

There are some smaller things we ask our residents to take care of in order to keep the home in good condition. Residents are responsible for the general upkeep of the property and for minimizing dangerous conditions at the home, including the following:

Pest Control keyboard_arrow_right

Landscaping keyboard_arrow_right

Preventative Maintenance keyboard_arrow_right

Plumbing keyboard_arrow_right

Utilities keyboard_arrow_right

Winterization keyboard_arrow_right

Miscellaneous keyboard_arrow_right