For any emergency or urgent maintenance concerns (see the FirstKey Homes Responsibilities section below), please call our 24/7 Maintenance Call Center at 844.395.3959. Please do not submit EMERGENCY or URGENT requests through the online Resident Portal or mobile app, as it may result in a delayed response.
Our Goal: 24 hours
Our goal is to respond to service requests within 24 hours (though holidays and weekends may affect response times). Please note that someone over the age of 18 must be home for work to be completed.*
* For FlexSchedule Maintenance, this does not apply.
And, although we love them, please remember to keep your pets away from service areas.