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At FirstKey Homes, we’re here to help you Unlock More from your rental home experience. We know the rental process can be demanding and stressful, but we aim to make it easy and worth your time … from your home search and tour through the application process, move-in and beyond.

Why Us?

FirstKey Homes offers a diverse selection of  homes nationwide, representing a wide range of home sizes, locations and features to fit your needs and your budget. Take a look around; we think you’ll find something that’s just what you need.

Once you find a home perfect for you and sign the lease, that’s not the end of your FirstKey Homes experience. We’ll partner with you to take care of your home—We handle the big stuff, you help with the minor things—and help you love where you live. With FirstKey Homes, a rent payment gets you more than just a place to live; it includes service, support, convenience and added value.

Let us help you Unlock More from the home rental experience!

Why Us?

Ways to Pay Rent

Mobile App

It’s quick, easy and at your fingertips. Pay via ACH (bank account), credit card or debit card; use the app to set up automatic payments as well so you won’t even have to think about paying rent each month.

Resident Portal

Pay your rent online quickly and easily via the Resident Portal! You can even set up automatic payments so you don’t have to remember to pay rent each month. Options include ACH (bank account), credit card and debit card.

WIPS (Walk-In Payment System)

Pay your rent at a participating retailer (including many Kroger and Walmart locations). Register or find a payment center.

Pay by Phone

Call 844.785.4078 any time, 24/7.

Let’s Take Care of It Together

FirstKey Homes is responsible for major repairs and maintenance, giving you the peace of mind that you won’t have to, for example, pay to replace the refrigerator if it breaks.

There are some smaller things we ask our residents to take care of in order to keep the home in good condition; the breakdown of these responsibilities is below.

What You Take Care Of

You will be responsible for the general upkeep of the property and for minimizing dangerous conditions at the home.

Pest Control

Pest Control

  • Maintain a pest-free home. Schedule routine pest control visits to minimize pest issues.
Landscaping

Landscaping

  • Maintain your home’s appearance by cutting and maintaining your grass and beds.
  • Replace sprinkler heads and above-ground irrigation.
  • Clean debris and leaves from gutters and around the exterior of the home.
Preventative Maintenance

Preventative Maintenance

  • Keep the air flowing by supplying and changing heating/air filters once a month.
  • Brighten up your home by supplying and replacing all light bulbs as needed.
  • Keep your home safe by supplying and replacing batteries for smoke and carbon monoxide alarms regularly.
Plumbing

Plumbing

  • Keep your toilets and drains clear. Do not put items other than toilet paper down the toilet or drain.
  • Repair toilets by adjusting or replacing the inner components in your toilets.
  • Clear hair and other debris from drains and use chemicals to loosen clogs.
  • Winterize exterior spigots and pipes to prevent freezing.
Utilities

Utilities

  • Maintain active utilities in your home including electricity service, water and sewer services, trash service, and gas (not all homes require gas service). Note: Some utility accounts, especially water and sewer service, may be in the name of FirstKey Homes rather than the resident.
  • Resident is responsible for cost of utility usage at home during the lease term.
Winterization

Winterization

  • Maintain minimum levels of heat to prevent frozen pipes.
  • Winterize exterior spigots and pipes to prevent freezing.
  • Wrap outside water main in winter.
  • Remove snow/ice from walkways, driveways and eaves.
  • When outside temperatures drop below 32 degrees Fahrenheit, turn heat to “on” position and set to a minimum of 60 degrees Fahrenheit.
Gas

Gas

  • For any gas-related concerns, find the gas shut-off and turn to the off position, then call your gas company immediately.
Miscellaneous

Miscellaneous

  • Replace lost keys for interior and exterior locks.

What We Take Care Of

We’re committed to taking care of major service and maintenance issues outside of the items listed as your responsibilities above. Our 24-hour maintenance call center team is on standby to assist with emergencies or schedule your service request accordingly.

Emergencies

We will dispatch a technician or vendor immediately (weather and travel conditions permitting) for the following:

  • Fire
  • Active flood
  • Home not secure (external doors, locks, windows broken or not functioning)
  • Other life or safety events

Other items for which FirstKey Homes will be responsible include:

Plumbing

Plumbing

  • Burst or leaking pipes
  • Non-functioning septic system or well water system
  • Water heater
  • Sink faucets or water supply
  • Clogs of the main water lines from the home
  • Clogged toilet (If only one toilet is available in the home, may qualify for priority scheduling.)
  • Any apparent discoloration (not paint or dirt stains) on walls or flooring larger than 3 feet in diameter
Heating and Cooling (HVAC)

Heating and Cooling (HVAC)

  • The heating system is not functioning, causing the temperature to drop to 55 degrees Fahrenheit or below inside the home during cold weather.
  • The cooling system is not functioning, causing the temperature to rise above 82 degrees Fahrenheit inside the home when the daytime high temperature is over 90 degrees Fahrenheit.
  • FirstKey Homes will maintain all system functionality (besides items listed in resident responsibilities).
Electrical

Electrical

  • Complete power failure within the home, causing blackout, or partial power failure affecting the cooling/heating system or refrigerator
  • No power for more than 12 hours, not related to municipal power outage
  • Electrical fixtures (besides items listed in resident responsibilities)
  • Smoke, sparks or fire (Call 911 immediately before reporting the issue to us.)
Landscaping

Landscaping

  • Fallen trees that have damaged the house
  • Removal of tree limbs over 10 feet from the ground that are in contact with the house
  • Repair of existing fencing due to storm damage
Pest Control

Pest Control

  • Wood-destroying pest, bed bug and vermin infestations (if resident-caused, may result in chargebacks)
Pool

Pool

  • Pools will be maintained by FirstKey Homes. A pool maintenance subscription fee of $100/month will be charged in addition to rent.
  • Winterization of pools during the winter months
Roof and Gutters

Roof and Gutters

  • Roof leaks, missing or damaged shingles due to storm damage
  • Gutter and downspout repair
Securing Property

Securing Property

  • Repair or replace exterior doors, windows and locks that are non-secure or non-functional
Gas

Gas

  • For any gas-related concerns, find the gas shut-off and turn to the off position, then call your gas company immediately.
  • Any reported internal or external gas leaks (as indicated by smell) on the property, damaged gas appliances, or leaking gas pipe lines
Appliances

Appliances

  • Non-operational appliances including: stove, oven, dishwasher, disposal, refrigerator, built-in microwave
Structural

Structural

  • Serious storm or fire causing damage to the structure
  • Deck damage causing swaying or potential collapse
  • Visible sub-floor damage that could cause a flooring collapse
  • Foundation leak causing flooding

Unlock More Value

Home Services Partnerships

We’ve partnered with these home services providers to help you save money and time.

Insurance
Insurance

Special pricing on qualifying renters insurance* policies.

Learn more
Credit Reporting
Credit Reporting

Improve your credit by having rent payments reported.

Learn more
Lawn Mowing
Lawn Mowing

Discounts on lawn mowing with easy online ordering.

Learn more
Appliances
Appliances

Low monthly rates on washer and dryer leases.

Learn more
Furniture
Furniture

Discounts on furniture rental or purchase.

Learn more

*Note: FirstKey Homes requires residents to carry renters insurance.

 
Stars
Testimonial Author

“From the beginning of the application process all the way to setting up an account to pay rent, I have experienced nothing but kindness and professionalism from the staff at FirstKey Homes.

Every conversation that I had in the process of moving into our home was very pleasant. Everyone was helpful, knowledgeable, patient and kind. If you need to rent a home I would highly recommend FirstKey Homes.”

-Jacinta

Next Steps

Found a home that may be just the right fit? Here’s more info on what to do next and how to get into your new home.

How to Tour

  1. Click “Self-Tour” on home listing.
  2. Register for a Rently account.
  3. Follow instructions to tour home at your convenience.

 

Watch video on how to use Rently

Let's Find Your Home!

Start your search now to Unlock More from your next rental home.

FKH Resources

Resources

Important things to know about your home search and rentership with FirstKey Homes.

 

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