Update: Saturday, Aug. 31
Hurricane Dorian is currently forecast to potentially impact in the coming days.
First and foremost is the safety of you and your family; refer to www.ready.gov/hurricanes for tips on what to do ahead of a storm’s arrival.
- Continue to monitor local weather reports and make/review evacuation plans in case authorities recommend that you evacuate.
- If you are evacuating, please call us beforehand at 877-412-4812. This will help us to properly evaluate your home after the storm passes and assess/prioritize any damage/repairs.
- Gather emergency supplies, food and water, and medications; think about your pets’ needs too.
- As stormy weather approaches remember to bring all unsecured outdoor items (chairs, grills, toys, etc.) inside the home or garage, as these items may be blown around and cause damage.
- If you do not already have a Resident Portal account, now would be a great time to set one up. Contact resident services at 866.924.0466 if you have not received a registration code.
- Keep in mind that FirstKey Homes does not provide or reimburse for sandbag or window-boarding services, but you are welcome to install hurricane shutters, board up windows or sandbag around the home if desired.
As severe weather hits, please expect delays in local service. We will suspend office hours and maintenance as necessary in all hazardous areas for the safety of our employees.
Be aware that conditions can change quickly, and as they do, we’ll do our best to provide more information through various communication channels that may include: automated calls, text messages, email, social media and our website blog.
Regardless of any messages from us, please always use your best judgement and follow the directives of state and local officials on all safety matters.
For up-to-date FirstKey Homes hurricane operations alerts and information, please visit our blog for Hurricane Dorian, www.firstkeyhomes.com/hurricane-dorian/ or call the FirstKey Homes Resident Services Team at 866.924.0466.
See below for additional information and in the meantime, stay informed, be prepared and stay safe.
QUICK REFERENCE GUIDE
FirstKey Homes Resident Services: 866.924.0466
FirstKey Homes Maintenance Call Center: 877-412-4812
FirstKey Homes Hurricane Dorian webpage: www.firstkeyhomes.com/hurricane-dorian/
Storm-Related Reporting Link: www.firstkeyhomes.com/emergency
AFTER THE STORM
- When possible, use www.firstkeyhomes.com/emergency to submit storm-related service requests. This is the most efficient and reliable way for you to report damage from the storm.
- If Internet access and mobile data services are unavailable, or you’re otherwise unable to use the link above, please call the Maintenance Call Center at 877-412 4812.
We want to ensure that all residents are operating generators safely in the event of a power outage. Our homes are not equipped with standby generators nor the proper systems to accommodate generators powering electrical circuits. For residents with access to a portable generator, FirstKey Homes requires that it be operated according to all manufacturer’s guidelines and with appropriate caution and concern for health and safety. Most importantly, generators must always be placed outside — not inside the home or even in a garage — when being used.
Generators may not be connected directly into a home’s electrical system.
This is a safety issue and has the potential to cause unsafe conditions for anyone inside of the home and also may damage the home. Modifying the electrical panel to accommodate a portable generator is not only unsafe but is also not authorized in the terms of your lease.
Following are safety considerations
from FEMA regarding the safe usage of portable generators:
A quick reference guide can be found here: Generator Quick Reference Guide
Post-Storm Health, Safety & Assistance
Even after the storm passes, dangerous conditions can continue; see the “Be Safe AFTER” section at https://www.ready.gov/hurricanes for how to stay safe.
For important up-to-date information regarding post-storm resources and recovery efforts, refer to the Red Cross: https://www.redcross.org/get-help/disaster-relief-and-recovery-services.html
Generator Safety and Best Practices: Be aware that generators can cause dangerous hazards such as carbon monoxide poisoning from the engine exhaust pipe, electrocution and fire. Be sure to read the manufacturer’s instructions on how to use the generator.
Here are some safety tips:
Carbon monoxide poisoning
- Do not use a generator indoors or in partially enclosed spaces—including homes, garages and crawl spaces—even those areas with partial ventilation.
- Do not use near open doors and windows. Using fans will not prevent carbon monoxide build-up in the home. Do not place the generator in front of open windows.
- Do not assume that you are safe. Be aware that carbon monoxide fumes emitted by gasoline, propane, diesel or gas engines can be fatal. As carbon monoxide is odorless, people are not aware of its presence.
- Install carbon monoxide alarms inside your home to alert you of dangerous levels. Be sure to follow the manufacturer’s recommended placement.
Electrocution or electric shock
- Always connect the generator to the appliances with heavy-duty extension cords.
- Hooking up your generator directly into your home power supply could increase the voltage or could cause a surge to the outside power lines and potentially injure or electrocute an unaware utility lineman. It also bypasses some of the built-in household circuit protection devices. Connecting the generator to your home could cause a surge in electricity that might result in injury or death to yourself or your family.
- Use a qualified electrician to install the appropriate equipment in accordance with local electrical codes or ask your utility company to install an appropriate power transfer switch.
- Keep your generator outside and fuel your generator outside.
- Do not store fuel for your generator in your house. Gasoline, propane, kerosene, diesel and other flammable liquids should be stored outside living areas in properly labeled, non-glass safety containers.
- Do not store fuel near a fuel-burning appliance, for example a gas stove.
- If the fuel is spilled or the container is not sealed properly, invisible vapors from the fuel can travel along the ground and be ignited by the appliance’s pilot light or by arcs from electric switches.
Before refueling the generator, turn it off and let it cool down. Gasoline or other flammable liquids spilled on hot engine parts could ignite, and invisible vapors from the fuel can travel along the ground and be ignited by the generator’s pilot light or by arcs from electric switches in the appliance.
The National Hurricane Center (https://www.nhc.noaa.gov) forecasts that Hurricane Dorian will impact Florida in the coming days, and Florida officials have declared a state of emergency for counties in Dorian’s path (mainly on the east coast). First and foremost is the safety of you and your family; refer to www.ready.gov/hurricanes for tips on what to do ahead of a storm’s arrival.
Continue to monitor local weather reports and make/review evacuation plans in case authorities recommend that you evacuate. Begin to gather emergency supplies, food and water, and medications; think about your pets’ needs too. As stormy weather approaches, remember to bring all unsecured outdoor items (chairs, grills, toys, etc.) inside the home or garage, as these items may be blown around and cause damage. Keep in mind that FirstKey Homes does not provide or reimburse for sandbag or window-boarding services, but you are welcome to install hurricane shutters, board up windows or sandbag around the home if desired.
Be aware that conditions can change quickly, and as they do, we’ll provide more information. We will keep you updated through various communication channels including: automated calls, text messages, email, social media and our website blog. Please pay close attention to each message delivered.
It’s important to begin making preparations now for protecting yourself, your family and your home. Stay informed, be prepared and stay safe!
FirstKey Homes, LLC