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Hurricane Florence

September 19, 2018 11:53 am

Post-Hurricane Florence Info: 9.19.18

We hope this message finds you and your family safe and secure in the aftermath of Hurricane Florence. Please know that we are here and committed to helping you during what may be a difficult time.  

See below for additional information. And get in touch with us any way you can, even if it’s just to tell us that you’re OK; we’d love to hear from you!

  

AFTER THE STORM

Reporting Damage

  • When possible, use www.firstkeyhomes.com/emergency to submit storm-related service requests. This is the most efficient and reliable way for you to report damage or other service needs.
  • If Internet access and mobile data services are unavailable, or you’re otherwise unable to use the link above, please call the Maintenance Call Center at 877-412-4812.

Generator Safety

We want to ensure that all residents are operating generators safely in the event of a power outage. Our homes are not equipped with standby generators nor the proper systems to accommodate generators powering electrical circuits. For residents with access to a portable generator, FirstKey Homes requires that it be operated according to all manufacturer’s guidelines and with appropriate caution and concern for health and safety. Most importantly, generators must always be placed outside — not inside the home or even in a garage — when being used.

Generators may not be connected directly into a home’s electrical system. This is a safety issue and has the potential to damage the home. Modifying the electrical panel to accommodate a portable generator is not only unsafe but is also not authorized in the terms of your lease. 

Following are safety considerations from FEMA regarding the safe usage of portable generators:
https://www.fema.gov/news-release/2017/10/19/4339/fact-sheet-be-safe-when-using-portable-generator

For additional information on generators, please see the Generator Safety and Best Practices section of https://www.firstkeyhomes.com/hurricane-florence/

Post-Storm Health, Safety & Assistance

Even after the storm passes, dangerous conditions can continue; see the “Be Safe AFTER” section at https://www.ready.gov/hurricanes for how to stay safe.

For important up-to-date information regarding post-storm resources and recovery efforts, refer to updates from FEMA and the Red Cross:
https://www.fema.gov/hurricane-florence
https://www.redcross.org/get-help/disaster-relief-and-recovery-services.html

 

QUICK REFERENCE GUIDE 

FirstKey Homes Maintenance Call Center:  877-412-4812
FirstKey Homes Hurricane Florence Web Pagewww.firstkeyhomes.com/hurricane-florence
Storm-Related Reporting Linkwww.firstkeyhomes.com/emergency

 


 

Hurricane Florence is Approaching: 9.12.18

 

According to current forecasts, Hurricane Florence is expected to impact your area in the near future. It’s important that you finalize preparations now for protecting yourself, your family and your home.

 

Remember that the safety of you and your family is the top priority; review the information at www.ready.gov/hurricanes on what to do immediately before and during the storm. Continue to monitor local weather reports, and be prepared to evacuate if authorities recommend doing so.

 

If you are evacuating, please call us beforehand at 877-412 4812This will help us to properly evaluate your home after the storm passes and assess/prioritize any damage.

 

As severe weather hits, please expect delays in local service. We will suspend office hours and maintenance as necessary in all hazardous areas for the safety of our employees. For up-to-date FirstKey Homes hurricane operations alerts and information, please visit https://www.firstkeyhomes.com/hurricane-florence.

 

See below for additional information and look for more updates from us after the storm passes. In the meantime, stay alert, secure and safe!

 

AFTER THE STORM

 

Reporting Damage

  • When possible, use www.firstkeyhomes.com/emergency to submit storm-related service requests. This is the most efficient and reliable way for you to report damage or other service needs.
  • If Internet access and mobile data services are unavailable, or you’re otherwise unable to use the link above, please call the Maintenance Call Center at 877-412 4812.

 

Generator Safety

We want to ensure that all residents are operating generators safely in the event of a power outage. Our homes are not equipped with standby generators nor the proper systems to accommodate generators powering electrical circuits. For residents with access to a portable generator, FirstKey Homes requires that it be operated according to all manufacturer’s guidelines and with appropriate caution and concern for health and safety. Most importantly, generators must always be placed outside — not inside the home or even in a garage — when being used.

 

Generators may not be connected directly into a home’s electrical system. This is a safety issue and has the potential to damage the home. Modifying the electrical panel to accommodate a portable generator is not only unsafe but is also not authorized in the terms of your lease.

 

Following are safety considerations from FEMA regarding the safe usage of portable generators:
https://www.fema.gov/news-release/2017/10/19/4339/fact-sheet-be-safe-when-using-portable-generator

 

For additional information on generators, please see https://www.firstkeyhomes.com/hurricane-florence.

 

Post-Storm Health, Safety & Assistance

Even after the storm passes, dangerous conditions can continue; see the “Be Safe AFTER” section at https://www.ready.gov/hurricanes for how to stay safe.

 

For important up-to-date information regarding post-storm resources and recovery efforts, refer to updates from FEMA and the Red Cross:

https://www.fema.gov/hurricane-florence

https://www.redcross.org/get-help/disaster-relief-and-recovery-services.html

 

 

QUICK REFERENCE GUIDE 

FirstKey Homes Maintenance Call Center:  877-412-4812

FirstKey Homes Hurricane Florence Web Pagewww.firstkeyhomes.com/hurricane-florence

Storm-Related Reporting Linkwww.firstkeyhomes.com/emergency

 

Thank you for your attention to this communication.

 

FirstKey Homes

 


 

Generator Safety and Best Practices: 9.12.18

 

Be aware that generators can cause dangerous hazards such as:

  • Carbon monoxide poisoning from the engine exhaust pipe
  • Fire
  • Electrocution

Here are some safety tips:

Be sure to read the manufacturer’s instructions on how to use the generator.

  • Carbon monoxide poisoning
    • Do not use a generator indoors or in partially enclosed spaces- including homes, garages, and crawl spaces – even those areas with partial ventilation.
    • Do not or near open doors and windows. Using fans will not prevent carbon monoxide build-up in the home. Do not place the generator in front of open windows.
    • Do not assume that you are safe. Be aware that carbon monoxide fumes emitted by gasoline, propane, diesel or gas engines can be fatal. As carbon monoxide is odorless people are not aware of its presence.
    • Install carbon monoxide alarms inside your home to alert you of dangerous levels. Be sure to follow the manufacturer’s recommended placement.
  • Electrocution or electric shock
    • Always connect the generator to the appliances with heavy-duty extension cords.
    • Hooking up your generator directly into your home power supply could increase the voltage or could cause a surge to the outside power lines and potentially injure or electrocute an unaware utility lineman. It also bypasses some of the built-in household circuit protection devices. Connecting the generator to your home could cause a surge in electricity that might result in injury or death to yourself or your family.
    • Use a qualified electrician to install the appropriate equipment in accordance with local electrical codes, or ask your utility company to install an appropriate power transfer switch.
  • Fire
    • Keep your generator outside and fuel your generator outside.
    • Do not store fuel for your generator in your house. Gasoline, propane, kerosene, diesel and other flammable liquids should be stored outside living areas in properly labeled, non-glass safety containers.
    • Do not store fuel near a fuel-burning appliance, for example a gas stove.
    • If the fuel is spilled or the container is not sealed properly, invisible vapors from the fuel can travel along the ground and be ignited by the appliance’s pilot light or by arcs from electric switches.
    • Before refueling the generator, turn it off and let it cool down. Gasoline or other flammable liquids spilled on hot engine parts could ignite, and invisible vapors from the fuel can travel along the ground and be ignited by the generator’s pilot light or by arcs from electric switches in the appliance.

A quick reference guide can be found here: Generator Quick Reference Guide

 

 

 

 


 

Hurricane Preparedness Info From FirstKey Homes: 9.11.18

The governor of South Carolina has issued an executive order requiring the evacuation of coastal South Carolina residents as Hurricane Florence approaches. The Charleston, SC market will be closed for business on Tuesday, September 11 and until further notice. Residents are urged to follow the governor’s evacuation orders. We care about you and your family and we want you to be safe.

 

It is helpful for our maintenance teams to know that you plan to evacuate; this will allow us to prioritize our post-storm recovery plan.  If you plan to evacuate, please call and report this at 877.412.4812.

 

As of yet, no orders restricting travel have been issued in the State of North Carolina, therefore Charlotte operations will be open as usual. We will continue to monitor the storm and issue updates accordingly.

 

Stay safe and alert.

 

Quick Reference Guide

FirstKey Homes Maintenance Call Center:  877.412.4812.

Hurricane Florence Webpage: www.firstkeyhomes.com/hurricane-florence

 


 

 

Hurricane Preparedness Info From FirstKey Homes: 9.10.18

 

As you likely know, the governors of North and South Carolina have declared States of Emergency in anticipation of Hurricane Florence. First and foremost is the safety of you and your family; refer to www.ready.gov/hurricanes for tips on what to do ahead of a storm’s arrival. Continue to monitor local weather reports, and make/review evacuation plans in case authorities recommend that you evacuate.

 

We will keep you updated through various communication channels including: automated calls, text messages, email, social media and our website blog. Please pay close attention to each message delivered.

 

If you do not already have a Resident Portal account, now would be a great time to set that up. If a storm impacts your community, this is how you will submit storm service requests to us. To register, you will need this registration code. We’ve sent this code in email if you had one on file. Please contact resident services for assistance if you have not received that email.

 

Keep in mind, FirstKey Homes does not provide sandbag or window boarding services for your home. Residents may install hurricane shutters, board up windows, or sandbag around the home if you choose; this will be a resident related expense. If you choose to do so, it would be best to buy those supplies now before stores run out. Last but not least, remember to bring in all unsecured items that are outside (chairs, grills, toys, etc) inside the house or garage as these items may be blown around and cause damage.

 

For up-to-date FirstKey Homes hurricane operations alerts and information, please visit our blog for Hurricane Florence, www.firstkeyhomes.com/hurricane-florence or call the FirstKey Homes Resident Services Team at 866.924.0466.

 

It’s important to begin making preparations now for protecting yourself, your family and your home. We will provide more information as the storm nears landfall. In the meantime, stay informed, be prepared and stay safe!

 

Quick Reference

FirstKey Homes Resident Services: 866.924.0466

Hurricane Florence Webpage: www.firstkeyhomes.com/hurricane-florence

 

Thank you for your attention to this communication.

 

FirstKey Homes

 

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