SERVICES & MAINTENANCE

Let’s Take Care of It Together

FirstKey Homes partners with you to take care of your home – We handle the big stuff, you help with some minor things – and help you love where you live.

In general, FirstKey Homes is responsible for major repairs and maintenance, giving you one of the biggest benefits of renting: the peace of mind that you won’t have to, for example, pay to replace the refrigerator if it breaks down.

First Things First

Emergency or
Urgent Concerns

Please do not submit EMERGENCY or URGENT requests online through FirstKey Maintenance System (FMS), as it may result in a delayed response.

Other
Requests

For non-emergency/urgent requests, please use FirstKey Maintenance System (FMS) online or call 844.395.3959.

Our Goal: 24 Hours

Our goal is to respond to service requests within 24 hours (though holidays and weekends may affect response times). Please note that someone over the age of 18 must be home for work to be completed.

Pets

And, although we love them, please remember to keep your pets away from service areas.

FirstKey Homes Responsibilities

We’re committed to taking care of major service and maintenance issues
outside of the items listed as resident responsibilities.

General Concerns

Emergencies

Urgent Concerns

Standard maintenance concerns that FirstKey Homes handles include the following.Read More

Plumbing keyboard_arrow_right

Heating & Cooling (HVAC) keyboard_arrow_right

Electrical keyboard_arrow_right

Landscaping keyboard_arrow_right

Pest Control keyboard_arrow_right

Pool keyboard_arrow_right

Roof and Gutters keyboard_arrow_right

Securing Property keyboard_arrow_right

Gas keyboard_arrow_right

Appliances keyboard_arrow_right

Structural keyboard_arrow_right

Disclaimer

If an issue related to one of the above FirstKey Homes responsibilities resulted from resident neglect/misuse/etc. (such as a toilet not working due to resident placing foreign objects in the toilet), resident may be responsible for repair charge. If a technician is dispatched to address an issue found to be a resident responsibility, it may result in a chargeback to your account.

Response time to your home is determined by the specific issue reported and may vary depending on unforeseen natural events.

The information provided here is for reference and illustrative purposes only; this information does not modify your Lease Agreement or alter your obligations per your Lease Agreement. You should consult your own Lease Agreement for specific terms and responsibilities regarding maintenance. This information does not extend or limit any warranties made per your Lease Agreement or as required by any law.

Resident Responsibilities

There are some smaller things we ask our residents to take care of in order to keep the home in good condition. Residents are responsible for the general upkeep of the property and for minimizing dangerous conditions at the home, including the following: