SERVICES & MAINTENANCE

Let’s Take Care of It Together

FirstKey Homes partners with you to take care of your home – We handle the big stuff, you help with some minor things – and help you love where you live.

In general, FirstKey Homes is responsible for major repairs and maintenance, giving you one of the biggest benefits of renting: the peace of mind that you won’t have to, for example, pay to replace the refrigerator if it breaks down.

First Things First

Emergencies

For any maintenance emergencies, please call 844.395.3959.

 

What is considered a maintenance emergency? In general, any maintenance concern that impacts an essential service to you or the home. Please see details below. 

 

As always, if conditions are life-threatening, call 911.

emergencies
standard maintenance

Standard Maintenance

For non-emergency maintenance requests, please use our online Self-Service Portal (FSS).

Our Goal: 24 Hours

Our goal is to respond to service requests within 24 hours (though holidays and weekends may affect response times). 

our goal

People & Pets 

Please note that someone over the age of 18 must be home for work to be completed. And, although we love them, please remember to keep your pets away from service areas.

FirstKey Homes Responsibilities

We’re committed to taking care of major service and maintenance issues
outside of the items listed as resident responsibilities.

Please call 844.395.3959 right away for any of the below concerns. As always, if conditions are life-threatening, call 911. (Other things may qualify as an emergency, so we ask that you use your best judgment.)

Fire / Smoke / Sparks

Active flooding

Home not secure

Heating

Cooling

Broken pipe / Major plumbing leak

Sewage / Septic backup

Non-functioning well water system

Clogged / Non-functioning toilet(s)

No water

Power failure

Gas Leak

Disclaimer

Many small issues around your home, as well as damage caused by neglect or misuse, may be your responsibility. (Note that if a technician is dispatched to address an issue found to be a resident responsibility or if you miss the appointment, it may result in a charge-back to your account). Response time to your home is determined by the specific issue reported and may vary depending on unforeseen natural events. We take care of routine service requests from 8 a.m. to 5 p.m. local time; someone over the age of 18 must be home for work to be completed.

 

And although we love them, please remember to keep your pets away from service areas.

 

The information provided here is for reference and illustrative purposes only; this information does not modify your Lease Agreement or alter your obligations per your Lease Agreement. You should consult your own Lease Agreement for specific terms and responsibilities regarding maintenance. This information does not extend or limit any warranties made per your Lease Agreement or as required by any law.

Resident Responsibilities

There are some smaller things we ask our residents to take care of in order to keep the home in good condition. Residents are responsible for the general upkeep of the property and for minimizing dangerous conditions at the home, including the following:

Trash

HVAC filters

Light bulbs & batteries

Clogs

Miscellaneous

Winterization

Irrigation

Pest control

Landscaping

Gas